Our quality starts during the hiring process and continues through our on-going multi-stage training classes. We start by training our Interviewers the basics of Public Opinion Polling.
The next step is a 2 day training class followed by an exam that covers key political terms, call adequate and call strategies. The agents who qualify begin a 10 day “trial” period.
A second set of cuts are made and those who prove themselves capable of our quality and production standards are filtered into the Production floor. Interviews start on simple 2-5 minute surveys and gradually increase to longer more complex projects.